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customer support

We’re happy to help you with any questions you may have about Phoniture, the stylish furniture for smartphones. Feel free to contact us online using our online customer support form or to email our Customer Support Team at support@phoniture.com. You can also always call Phoniture at (248) 440 2384.

If you’re interested in finding answers yourself, browse our Frequently Asked Questions, get details about Shipping & Returns, or download the Phoniture Quick Start Guide.

Frequently Asked Questions
Q1. Which smartphones are compatible with the product?
The product is compatible with all smartphones which can charge using a USB port and inherits all the specifications that offer you an enjoyable and comfortable experience.
Q2. How do I connect the product to my smartphone?
Connect standard end of USB cable into AC power adapter. Plug micro end of USB cable into back of armchair. Plug AC power adapter into a wall outlet. Connect your device’s charging cable from your phone to the USB port on back of chair. Charge!
Q3. How do I disconnect the product from my smartphone?
Disconnect your device’s charging cable from your phone to the USB port on back of chair.
Q4. How do I maintain/clean the product?
Use a soft cloth to clean the device. Do not use wet or synthetic cloth. Always unplug the device before cleaning it.
Q5. Are the products available in retail outlets?
At present we are offering the products through our website to give you the best experience from the comfort of your home. We shall be launching the products in the retail outlets soon.
Q6. What are the upcoming products?
We wish to enhance the experience of your smartphone to a totally new level. Product range including detachable speakers, microphones etc. shall hit the market soon. If you wish to be the first to receive our products, kindly subscribe to our newsletter.
Q7. What is the discount scheme attached to the product?
We may offer discount schemes from time to time. Please visit our Products page for any current offer.
Orders & Payment Questions:
Q1. How can I find out the status of my order?
As soon as you complete the payment, an order Id is sent to your email account. Contact support with the order id to know the order status. In addition, shipping status will be sent out to your email account.
Q2. My credit card was stolen, how can I update my order?
Call us at (248) 440 2384 and speak to our customer representative to update your order.
Q3. What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover).
Q4. Can I opt for cash on delivery?
We are sorry, your order can only be shipped once the payment has been made and accepted.
Shipping & Return Questions:
Q1. Which shipping carrier do you use?
We use a third party reputed carrier for our shipping process. The shipping company handles the products with full responsibility and duly maintains a timely delivery strategy.
Q2. What are the shipping costs associated with my order?
To get an overview of the shipping costs please visit our Shipping & Return Policy page.
Q3. When shall my order get delivered?
That would depend on the delivery option you selected. Please refer to our Shipping & Return Policy page for details.
Q4. What do I do if the product delivered is damaged?
Please contact us at (248) 440 2384 or email us at support@phoniture.com
Shipping And Return Policy

We accept refunds and exchanges. Returns and Exchanges should be mailed to:

Phoniture LLC
25899 W. 12 Mile Road, Suite 380
Southfield, MI 48034

In addition, return/exchange information should be emailed to support@phoniture.com

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable):

1. Any item not in its original condition is damaged or missing parts for reasons not due to our error.

2. Any item that is returned more than 30 days after delivery

Bundle Returns Policy

Any return on a Bundled purchase must include all parts for a refund. No partial returns will be accepted

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your credit and/or bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at
support@phoniture.com with your order id

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@phoniture.com and mail it to:

Phoniture LLC
25899 W. 12 Mile Road, Suite 380
Southfield, MI 48034

Gifts

When purchased, if the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will be informed about your return.

If the order was placed and paid by someone else for you, the refund shall only be given to the original credit card holder.

Shipping

To return your product, you should mail your product to the address mentioned above.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery

The delivery of your product would depend on the delivery option you have selected at the time of placing your order.

If the merchandise selected is not currently available or if additional identification is needed for credit verification, Customer Service will contact you by email.

When an order is placed, it will be shipped only to the address designated by the purchaser.

Delivery International

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying.

Mailing address

Phoniture LLC
25899 W. 12 Mile Road, Suite 380
Southfield, MI 48034
Phone: (248) 440 2384
Email: support@phoniture.com

Social media

Follow Phoniture on Twitter at @Phoniture LLC
Like the Phoniture page on Facebook

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Product reviews

"You can get more out of your smart phone and I love the chair and ottoman. You can display phone at right angle and you also have a light that glows."

— Cleo B. NY

"Provides everything you need for multiple functions in an attractive, compact form. Very convenient."

— Carol B. AL

"The features are pretty cool: Bluetooth speakers, USB connection, and you can use it as a speaker phone which I love. And it's cute!"

— Kimberly

"It would provide a great way to do other things around the house while still being able to talk to friends or listen to music."

— Anna V.